PMO or TMO?
Everyone knows what the various types of PMO generally do. Yet, pushed by the current fad for business transformations, many simply change the name of their PMO into TMO, Transformation Management Office.
A TMO may surely have some or all of the traditional PMO roles. After all, transformations present many characteristics of large and complex programs as well as portfolios of projects. However, there is a specific role that a real TMO must have and that traditional PMOs do not fulfill.
This specific role finds its origin in what transformations are compared to project portfolios or programs.
What is a transformation?
The Cambridge dictionary tells us that a transformation is “a complete change in the appearance or character of something or someone”.
A transformation is also “the process of changing completely the character or appearance of something in order to improve it”. As a synonym, a metamorphosis is a change into a completely different form or type, a change in composition or structure.
Switching technologies from mechanical to hydro-mechanical and then to fly-by-wire control systems in aeronautics are typical examples of transformations.
E-commerce is another example of a transformation that shakes entire consumer behaviors, markets and businesses.
Transformations also belong to the domain of complexity due to the large number of agents and interactions they involve. Therefore, transformation management must develop a set of capabilities built upon complexity sciences, advanced human dynamics and new strategies.
Different types of transformations
During a transformation process, new “things” emerge. Emergence is “the fact of something becoming known or starting to exist”, or “the process of appearing”. Several types of emergence exist.
Example 1 – sugar, wheat, yeast and other components, once mixed and cooked, become a muffin.
Example 2 –a caterpillar grows, pupates a chrysalis. When metamorphosis is complete, the pupal skin splits and a butterfly flies off.
The first example is an “emergent behavior” that characterizes properties of a system that are in some way (possibly in a particular way) not captured by the properties of the parts.
The second example is a temporal version in which a new kind of system “emerges” at some historical time without in some way being captured in the previously existing systems.
In each case, the initial system and its components are transformed into something entirely new. There is no way to run the process backwards, recover the initial state of the components, and start all over again.
Interactions are more important than the components
Emergent properties are a product of the synergies between the components. These synergies give rise to a new macrolevel of organization. Therefore, emergent properties cannot be observed locally in the subsystems. They can only be observed at the macrolevel structure.
The key point here is that the behavior of complex systems results more from the interactions (inside and outside the system) between the components than from the behavior of the components themselves taken in isolation. Do not conflate interactions with interdependencies.
Example: The properties of water are not apparent in the properties of gasses of oxygen or hydrogen. Neither does an isolated water molecule reveal most properties of water. However, a microscopic amount of water is sufficient to observe these properties.
Due to the development of the different levels of organization within a single overall system, emergence gives rise to a complex dynamic between the different levels; most notably between the macro and micro levels of the system.
As a consequence, emergent macrolevel phenomena cannot be described within the vocabulary applicable to the parts. The emergent features require new terms and new concepts to categorize them.
The 3 Typical Characteristics of a TMO
How does it apply to a TMO versus a PMO? TMOs do differ very clearly from the traditional PMO. Here are three key characteristics:
- A TMO sees transformation management as the facilitation of a local complex multiscale adaptive system development, and not at all as the management of a universal top-down one-dimensional monocultural engineering project.
- Working on a complex adaptive system, a TMO also focuses primarily on the interactions between the components of this system over time, space and depth.
- Finally, a TMO needs to create the new terms, processes, tools, and roles required by the phenomena that emerge at the macrolevel.
Each of these characteristics deserves a dedicated article that I will develop later.
For now, if I had to summarize what a TMO is, I would say that a TMO is a sort of farmer who “weeds, hoes, and waters the corn, and waits until it is ripe”.
Do you agree? Your contributions to this important question are welcomed here. Thank you.
You can also read some of my most successful articles here: